Nations Insurance Solutions is a branch of NationsBenefits that is a leading provider of call center support, licensed insurance agent management, and member engagement services for participating Medicare Advantage plans looking to drive revenue, increase and maintain membership, and provide an exceptional member experience.
We work closely with our clients to develop quality assurance processes to ensure compliance with federal, state, and health plan regulations while providing a superior member experience.
Our team is trained and experienced with handling CMS Accuracy & Accessibility Study calls to ensure call metrics are met at a score of 95% or higher.
Our proprietary scripting tool allows our representatives to gather required information in a streamlined manner to promote a more efficient sales process.
We ensure leads are contacted in a timely manner and distributed to the appropriate sales agent based on location and preferred communication type.
We have developed a personalized, outcomes-driven experience for members that helps them take advantage of preventative services to promote a healthy lifestyle. This leads to increased member engagement to support your efforts in clinical metrics, revenue generation, member satisfaction and Star Ratings.
Support Star Ratings
and Quality Measures
Customized training materials with plan-specific topics such as benefit information and processes and procedures.
Ongoing training based on quality assurance monitoring and adherence to all CMS regulations and compliance standards
Contact us today and let’s discuss how we can help create sales support, call center and member engagement solutions for your health plans.