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Program Details

NationsCare provides managed care organizations with an optimized companion care benefit that connects members to the care and services needed while enabling them to maintain their independence and age in place. We address the non-medical needs of members with data-specific insight, and provide a full suite of analytics and reporting.

Our goal is to build a consistent and lasting relationship of trust between the member and their Companion. Members are matched through our algorithm with compatible Companions who make periodic visits to the home and communicate regularly via phone. Our highly trained Companions provide emotional support and socialization and help with a variety of strategic activities and tasks that are designed to drive action to positively impact key health outcomes.

Our goal is to build a consistent and lasting relationship of trust between the member and their Companion. Members are matched through our algorithm with compatible Companions who make periodic visits to the home and communicate regularly via phone. Our highly trained Companions provide emotional support and socialization and help with a variety of strategic activities and tasks that are designed to drive action to positively impact key health outcomes.

NationsCare reaches beyond conventional companion services because our benefit is optimized over time to programmatically gather information and carry out outcomes-driven experiences at each member touch point and interaction. Our goal is to improve retention, overall satisfaction, net promoter scores and Star Ratings.

Non-Medical Services

NationsCare supports autonomy and promotes engagement with care, resources and services, precisely when it's needed

Our optimized companion care benefit meets members’ non-medical needs so they can live, and thrive, in the home environment they love.

We build trust over time, through consistent visits and interactions, tailoring their help to each individual’s unique needs, all while getting to know the very personal dimensions that move each member to action.

Running
Errands

Household
Chores

Scheduling
Appointments

Transportation

Meal
Preparation

Technology
Assistance

Social
Activities

Communicating
with Loved Ones

Companionship Optimized for Better Health Engagement

By nurturing the personal relationship, our highly trained Companions uncover unique behavioral drivers and facilitate strategic activities, all specifically designed to spur the member to take action and connect with care, programs and resources.

Letting the Data Drive Actions

Leveraging Existing Data

We consume health plan data and marry it with our observations, predictive analytics and assessment results to personalize the strategic activities our Companions carry out with each member, connecting members with care, programs or available community resources.

Analytics and Reporting

Our suite of comprehensive reports provides a closed feedback loop documenting each member’s needs, our completed interventions, our referrals to health plan or community programs, participation and satisfaction rates, and more.

Individualized Care

It’s about engaging with people on their own terms, in ways that are highly individualized

As we learn each member’s communication and incentive preferences, we leverage that insight to focus our actions. And, we relay those unique drivers so that your health plan engagement efforts are personalized and optimized for success.

The result... consistent delivery of the right messages, through the right channels, at precisely the right times.

  • It's about delighting members with a powerful combination of service and support to boost member affinity for the health plan by helping to remove barriers to care, navigating plan benefits and rules, and resolving issues that may lead to dissatisfaction.
  • We help you drive improvements in key performance metrics, such as avoidable admissions and readmissions, total cost of care, preventive screenings and adherence, and member satisfaction and retention scores, leading to higher Star Ratings.

A highly personalized benefit delivered at scale

A systematic approach for driving member action

Our state-of-the art CRM drives the activities and messages we deliver at each member touch point so that every interaction is leveraged for maximum results. By leveraging plan data, our relationship with the members and the data we collect, we drive participants to interact with their health plan's existing programs.

  • Surveys and health
    assessments (i.e., HRAs, MTM,
    CAHPS and HOS proxies)

  • Care management, chronic care
    improvement plans, SNP MOC,
    smoking cessation, behavioral
    health, SilverSneakers®, UM and
    adherence programs

  • Preventive care (i.e., annual
    wellness visits, chronic
    condition and preventive
    screenings, flu and
    pneumonia shots)

Home visits from our K9 Companions combat loneliness and promote well-being through comfort and companionship

The affable companionship of a pet effectively engages older adults, instilling them with a sense of purpose. Studies show that those with pets feel less lonely, need less doctor visits and medications, get back to health sooner after being ill, and handle stress better. Because many older adults can’t care for a pet of their own, we’ve included home visits from our K9 Companions as part of the NationsCare benefit.

Beetz, A., Uvnas-Moberg, K., Julus, H., Hotrschal, K. (2012). Psychophysiological Effects of Human-Animal Interactions: The Possible Role of Oxytocin. Frontiers in Psychology, 2012; 3:234

Highly Trained Companions

NationsCare Companions are highly trained professionals who view this work as their vocation, not a temporary gig. We look for people who are emotionally intelligent, compassionate, patient, and great listeners, as well as being experienced in caring for others.

We don’t just differentiate our program by who we hire. The key to our success is our meticulous vetting and training process. Each Companion goes through our unique, structured 50-point training program, which is specifically designed to hone the skills necessary to carry out the goals and activities of the NationsCare benefit.

Actuarially Vetted Benefit Design

We’ve engaged Wakely Consulting, a highly respected national actuarial firm, to price the NationsCare benefit and show you a variety of options for including it into your bid in a way that best meets your health plan’s needs. You don’t have to do the heavy lifting or wonder where this benefit fits in.

Learn more about
partnership opportunities.

Contact us today and let’s discuss how you can connect your members to the care and services needed while enabling them to maintain their independence and age in place through our optimized companion care benefit. Our team will help you implement the benefit for the next benefit season.

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