Next-Gen CX Solutions to
Drive Your Business Goals
Engage your members in meaningful and measurable
ways with innovative member support solutions that
improve experiences, outcomes, and Star Ratings.
Member Satisfaction
Member satisfaction is the focal point of today’s healthcare marketplace, making member experience the most significant contributor of Star Ratings for Medicare Advantage (MA), and Medicare drug plans (Part D). In fact, member satisfaction makes up around 57% of each health plan’s overall Star Ratings.¹
Omnichannel Solutions
To effectively meet members’ expectations that are borne out of today’s changing environment, health plans are turning to forward-thinking companies that possess the infrastructure and capability to launch omnichannel solutions that drive better results and improve the member journey.
Measurable Outcomes
At NationsCX, we help our health plan partners drive measurable outcomes and improvements to Star Ratings by offering a wide range of customer experience (CX) solutions that reduce costs and delight members.
Member Experience is in Our DNA
Our infrastructure and exceptional service delivery
contain the best combination of:
Build Loyalty With
Customizable CX Solutions
We leverage our experience in the healthcare industry to help our valued health plan partners develop turnkey member lifecycles filled with actionable touchpoints geared towards closing critical gaps in care, improving benefit utilization, and prioritizing the member experience.
Our Solutions Include:
Engaging with members in a way that is highly individualized is fundamental to enabling growth and retention. Our wide range of CX solutions can help you deliver member experiences that stand out.We provide flexibility so we can grow and adapt as we learn together.
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Member Services – When it comes to providing premier service, our representatives understand the importance of developing relationships based on compassion and understanding so members are left with a positive impression after every interaction.
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Data & Analytical Insights – We provide comprehensive reporting that can be leveraged to optimize satisfaction by pinpointing opportunities within members’ experiences and identifying solutions for enhanced engagement.
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Gaps in Care Closure – Every member touchpoint is leveraged for maximum effect. Our structured and continuous engagement framework is designed to connect members with care and resources precisely when it’s needed.
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Member Enrollment – Our established team of enthusiastic, licensed telesales agents are highly motivated to help find and acquire members using the latest sales technology.
Data & Analytics for an Optimized Experience
We build next-gen road maps using predictive analytics and data to help our valued
health plan partners make strategic decisions for optimizing their member experience.
As a result, health plans gain an unsurpassed line of sight into:
Key performance metrics that lead to higher Star Ratings
Strategizing benefit utilization for enhanced health outcomes
Uncovering pain points and opportunities for improvement
Integrating insights into transformational operations
Insurance CRM
Our proprietary customer relationship management (CRM) software was built with you in mind, to help streamline the management of your health plan’s sales and marketing life cycle. We have the supporting infrastructure necessary to help you administer your sales channels, organize prospects, track opportunities, and automate activities, while meeting industry-defined requirements. Our flexible configurations and automation will help eliminate manual tasks and drive efficiency.
- Agent Onboarding
- Agent Administration
- Marketing Campaign Administration
- Lead Management
- Book of Business
- Consumer Engagement
- Enrollment
- Commission Payment and Management
- Third-Party Integration
Learn more about
partnership opportunities.
Contact us today to see how our unique, holistic, turnkey approach to launching omnichannel solutions can help your health plan drive better results, enhance the member journey, and improve Star Ratings.