our solutionsPERS Benefit with NationsResponse

Program Details

NationsBenefits has partnered with ADT Inc., to allow millions of Medicare Advantage (MA) and Part D Plan members to access and enroll in medical alert solutions, also known as Personal Emergency Response Services (PERS), under the NationsResponse brand name.

The PERS benefit includes in-home Medical Alert base units and On-The-Go systems (wristband and pendant options) with help buttons and ADT monitoring to fit members’ lifestyles and budgets.

Members with a PERS benefit from NationsResponse, including their friends and family, will have peace of mind knowing that their loved ones have an emergency response system powered by ADT, one of the nation’s leading providers of security, automation, and safety solutions.

Benefits

  • Allows members to maintain independence in a cost-effective manner (vs. in-home health care, senior living facilities, etc.)
  • Increases user access to emergency care and support networks to address critical safety concerns
  • Provides members and their friends, family, and caregivers extra peace of mind

Emergency Response Solutions

All solutions include two-way communication to ADT monitoring centers, water resistant wristband and pendant options, and 24/7/365 monitoring services by ADT special senior sensitivity trained monitoring professionals.

On-The-Go (4G)

Provides freedom and peace of mind whether at home or miles away.

  • Mobile base unit with pendant range up to 300ft
  • No landline required
  • GPS location capabilities
  • Two-way voice communication
  • Fall detection* (optional)

Medical Alert Plus (4G)

Extended range offers additional functionality for those who wish to step outside of their home and feel protected.

  • In-home operations
  • Home temperature monitoring
  • Pendant range up to 600ft
  • No landline required
  • Fall detection* (optional)

Medical Alert Basic

Allows members and their loved ones to feel confident and safely independent at home.

  • In-home base unit
  • Landline required
  • Home temperature monitoring
  • Pendant range up to 300ft

Member Experience

PRESS BUTTON

When pressing the personal help button on the pendant, wristband or base unit, an emergency alert is sent to an ADT special senior sensitivity trained monitoring professional. Fall detection pendants automatically send an alert if a fall occurs* and an ADT monitoring professional is there to respond.

*Fall detection pendant does not detect 100% of falls.

IMMEDIATE RESPONSE

An ADT monitoring professional will communicate with members via the two-way voice feature to confirm the emergency and arrange for help. In the event of an emergency, ADT agents can contact loved ones on the member’s behalf.

GET HELP

If members are unable to respond for any reason, the built-in GPS helps first responders locate the member in the event of an emergency or when personal security is compromised.

*Fall detection pendant does not detect 100% of falls.

SPARC Service

Participating plans can also add a Social Program and Reassurance Care (SPARC)* service to the PERS benefit. Specially trained ADT agents conduct outbound calls to reassure members who may have feelings of loneliness or social isolation, that they are not alone. The care service can also assist members with wellness checks, care plan reminders, and medication management.

SPARC Service

Participating plans can also add a Social Program and Reassurance Care (SPARC)* service to the PERS benefit. Specially trained ADT agents conduct outbound calls to reassure members who may have feelings of loneliness or social isolation, that they are not alone. The care service can also assist members with wellness checks, care plan reminders, and medication management.

HERE’S HOW IT WORKS:

  • Members set their own check-in schedule according to plan
  • Initial setup call is scheduled to determine what is important to the member (i.e., hobbies, activities, interests)
  • ADT agents focus conversations on topics of interest for each member
  • Service includes reporting capabilities as defined by the plan
  • Members have the option of providing the name and phone number of a caregiver if an ADT companion is unable to reach them or in case of an emergency
Health plans can implement SPARC as a standalone service or bundle with the PERS benefit for a comprehensive member solution.
About ADT

ADT is a leading provider of security, automation, and safety solutions serving consumer and business customers, and the largest network of security professionals in the United States. They offer many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers.

ADT has more than 300 locations and nine U.S.-based, owned and operated professional monitoring centers, serving the needs of health, security, and life safety customers.

Learn more about partnership opportunities.

Contact us today and let's discuss how we can help increase and retain member enrollment with a PERS benefit designed to improve the overall health of your members.

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