NationsBenefits® recognizes the paradigm shift from patients to consumers. As patients become more responsible for their healthcare decisions, payments, and outcomes, it is only natural that we don’t think of ourselves as just a receiver of care.

Today’s consumers are responsible for driving higher demand for their healthcare experience and expect a more effective and efficient experience across the care spectrum, including wellness, prevention, illness, and chronic care.

To that end, NationsBenefits has positioned itself to excel as a true end-to-end, member-centric healthcare provider.

Here’s what that looks like:

Member Experience


All members are eligible for an annual hearing test with no out-of-pocket cost and we coordinate all appointments with a local provider.

  • Call to Schedule

    Call 877-439-2665 and speak with a trained Member Experience Advisor to answer questions and schedule your hearing test.

  • Take the Hearing Test

    The results of your hearing test are evaluated by NationsBenefits’ experts and we determine the most effective treatment.

  • We Take Care of the Rest

    NationsBenefits works with your insurance plan to provide the highest quality hearing aid at the best value, and schedule all follow-up visits.


Eligible members can work with us to order over-the-counter products from the comfort of their homes.

  • Order Your Products

    Log in to your health plan's OTC site, call us at the number provided or use the catalog mail order form, and we'll process your order.

  • Receive Your Order

    We will fulfill your order and deliver to the location of your choice at no additional cost.

  • Shop Retail

    You can also use your OTC Network® card to shop at participating retail locations.